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Privacy Notice

Introduction

TLScontact AM Limited Liability Company (hereinafter “TLScontact”, “we”, “us”, “our”), under company number 273.110.798497 and our registered office at 309, 67 Hanrapetutyan str., Center 0001, Yerevan, RA, Armenia, is committed to protecting the privacy and security of the customers who use TLScontact websites and services (hereinafter “Customers”, “you”, “your”). The purpose of this privacy notice (hereinafter the “Privacy Notice”) is to explain how and why we use your personal data to ensure you remain informed and in control of your information.

TLScontact processes your personal data in compliance with the applicable legal requirements and in particular the Law of the Republic of Armenia of 13 June 2015 No. 49-ZR on the Protection of Personal Data.

This Privacy Notice applies to all TLScontact services and by using our services you acknowledge having been informed that TLScontact collects, uses and discloses your personal data in accordance with this Privacy Notice.

Any questions you have in relation to this Privacy Notice or how we use your personal data should be sent to our Data Protection Officer at the following email address:

TLScontact Data Protection Officer:
Email:
dp@tlscontact.com

About us

TLScontact is a pioneering company specialising in providing Customer relationship management. Our core business is to operate visa application centres on behalf of government authorities (“our Clients”, “Diplomatic mission”).

TLScontact is part of the Teleperformance Group, the worldwide leader in outsourced omnichannel customer experience management, providing excellent customer experience at every opportunity, serving governments and companies.

Your personal data (i.e., any information allowing to identify you directly or indirectly) is collected on the behalf of our clients (i.e., hereinafter the “Clients”) for the provision of a visa service and/or immigration service, and to perform administrative and non-judgmental tasks related to the aforementioned services (see Section 1 of this Privacy Notice). Your personal data may also be collected by TLScontact on its own behalf for the provision of specific services in general related to the aforementioned services), for its business needs and/or to ensure the security of its premises, employees and visitors (see Section 2 of this Privacy Notice).

Our Clients are data controllers within the meaning and TLScontact may either act as a data controller or a data processor depending on the nature of the services/processing concerned. When TLScontact acts as a data processor it collects and processes personal data only on behalf and under the instructions of its Clients.

1. For personal data concerning your visa/immigration application and related services (TLScontact acting as a data processor)

1.1. How do we collect your personal data?

We obtain personal data about you when you use our services to apply for instance for a visa.

Representatives may submit personal data about you on your behalf. We will always verify and validate any individuals claiming to be your representative before accepting any information about you.

1.2. What do we collect?

We will only collect personal data required by our Clients to submit a visa application or provide a related service. The type and categories of personal data that we collect is dependent on what visa/service you are applying for.

We collect in particular as an example the following categories of personal data:

• Personal details: name, nationality, gender, details of your travel document (i.e., passport or ID), email address, telephone number, marital status, postal address, place, date of birth, photographs, etc.
• Sensitive personal data: health related information, biometric data (fingerprints, digital face image, DNA swabs) records of criminal activities, legal proceedings etc.
• Personal details of people related to you: children, parents, spouse, personal details of inviting party etc.
• Business, education: business and/or employment activities, student activities, employer/student address and contact details.
• Financial data: payment card details, bank account details, national insurance details, proof of salary, taxes etc.
• Electronic media data: Video and audio recordings.

This list may vary depending on the Client’s requirements and the services you request from us.

If you want to know exactly what personal data will be collected for your visa/immigration service, please contact the relevant Diplomatic Mission for more information.

1.3. How is your personal data used?

We will never sell your personal data or use it in any way without your direct knowledge. We will only use your personal data on behalf of our Client and according to its instructions in order to process the specific service that you require relating to the visa application.

We may use your personal data for instance to:

• Validate who you say you are;
• Book an appointment for you to one of our Visa Application Centre (VAC);
• Assist you in your visa application or other application;
• Carry out further verification procedures in relation to your visa or other application;
• Provide you with additional services that you request relating to the visa application, we may in particular use your personal data to process any added value services (AVS) that you request, relating to your visa application, for example a courier delivery service to ship your application documents to your address of choice;
• Enable you to track the progress of your application;
• Perform our obligations under our mandate from our Clients;
• Send you communications and notifications concerning the status of your chosen service.

Such data processing is based on the execution of the contract between TLScontact and its Client and on the compliance with legal obligations.

For more information regarding the purposes of the data processing we implement on behalf of our Client, please contact the relevant Diplomatic Mission.

1.4. How long we store personal data?

We keep your personal data in accordance with our legal obligations and with our Client’s instructions. Most of the time we do not maintain any personal data once the visa application process is over. We will hold your personal information on our systems only for as long as is necessary to provide the service.

For more information about how long the Client keeps your personal data, please contact the relevant Diplomatic Mission.

1.5. Who has access to your personal data?

TLScontact and Teleperformance group of companies

We may share your personal data with companies belonging to TLScontact or to Teleperformance group where it is necessary to process your requests and to provide you with the relevant services.

Government Authorities and Diplomatic Missions

When applying for a visa or other related service, your personal data will be sent to our Client, i.e., the foreign Diplomatic Mission that represents the country you are applying to and that acts as the data controller. This Diplomatic Mission may share your personal data with for example an applicable governmental, regulatory, or enforcement authority for the prevention of crime or terrorism. We cannot control or direct how your personal data is used after transferring it to the relevant Diplomatic Mission since it acts as the data controller. We strongly recommend you read their privacy notices too (including the information provided in the visa application forms).

Third parties for legal reasons

We may share personal data with third parties to comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.

Third party service providers working on our behalf

We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We will only disclose personal data that is necessary to deliver the services concerned.

The third parties that provide us with support in the services that we offer you are the following:

• technological service providers to enable processing your application;
• providers and partners of services related to logistic, transport and delivery, and/or their partner establishments.

Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:

• Will be kept secure and confidential;
• Is stored for only as long as required to process service;
• Will never be used for anything other than to process the requested service;
• Will never be used for any marketing purpose by the third party except to the extent you consent upon this.

Other Third parties

In order to monitor our service provision, to prevent human trafficking and to protect vulnerable people, our Government Clients may request access to real-time footage of the activity in our Visa Application Centres.

1.6. Overseas transfer of your personal data

Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By applying for a visa or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. We will never transfer your personal data in an unsafe or unsecure way.

If we transfer your personal data to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection by using our Binding Corporate rules or by entering into Standard Contractual Clauses approved by the European Commission with the data importers.

Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance Group.

2. For personal data concerning TLScontact specific services/processing (TLScontact acting as a data controller)

2.1. How do we collect your personal data?

We obtain personal data about you when you use our services in relation to your visa application, when you come to our Visa Application Centre (VAC) as a visitor and/or when you use some of our additional services.

2.2. What do we collect?

We will use, store or otherwise process any of your personal data in accordance with the terms of this Privacy Notice, including but not limited to:

• Personal details: name, email address, telephone number, postal address, etc.
• Financial data: payment details.
• CCTV images for general surveillance.

When we collect personal data through forms, including but not limited to electronic forms, we will indicate the mandatory fields via asterisks. Failure to provide the data marked with an asterisk could prevent you from accessing a service of ours.

2.3. How is your personal data used?

We will never sell your personal data or use it in any way without your direct knowledge.

We may use your personal data for example to:

• Provide you with some additional services that you request, which are provided by TLScontact for its own account or for the account of certain TLScontact trusted partners (i.e., service directly linked or not to the visa application) and process your payments;
• Ensure the security of TLScontact’s employees, visitors, customers and premises;
• Answer your inquiries and/or resolve any dispute relating to TLScontact services;
• Request your feedback on our services in order to allow us to improve the quality of our services. You can withdraw your consent to receive any question regarding the quality of our services at any time by contacting us on-line through the Feedback and Complaints page such as explained further under article 3 here below or by contacting our data privacy officer at the email address indicated here above;
• Send you marketing communications (with your consent) - we will not share your personal data with third parties for marketing purposes unless you have explicitly consented. You can withdraw this consent at any time by contacting us on-line where applicable.

To process your personal data lawfully we need to rely on one or more valid legal grounds. The grounds we may rely upon are for example:

• Where we process your personal data to provide you with the services requested, to deal with your enquiries and claims relating to such services, to handle your payments, etc., the legal basis of the processing is the performance of the agreement between us and you.
• Where we process your personal data to deal with your enquiries that are not related to a specific service, to send you marketing communications, to request feedback on our services or to protect our employees, visitors and premises, the legal basis of the processing is the legitimate interests pursued by TLScontact (except where your interests or fundamental rights override these), more specifically its economic/business interest in making you personalized offers, in responding to your needs and offering you adapted services, and in ensuring its security.
• Where the processing is necessary for compliance with a legal obligation to which we are subject, the data processing is based on such legal obligation.

2.4. How long we store personal data?

We review our retention periods for personal data on a regular basis. We generally keep your personal data for as long as it is necessary for the purpose for which the personal data is processed (i.e., for the duration of the provision of the service, during your presence in our premises, for maximum 1 month regarding CCTV images and for 1 year from the last contact with you regarding marketing communications, where applicable and permitted by the local legislation). We may however be required to hold some types of personal data longer to fulfil our statutory obligations or in accordance with the applicable statute of limitations.

2.5. Who has access to your personal data?

TLScontact group or Teleperformance group of companies

We may share your personal data with companies belonging to the TLScontact group or to Teleperformance group where for instance it is necessary to process your requests, to provide you with the relevant services or to request your feedback on our services.

Third parties for legal reasons

We will share personal data with third parties:

• To comply with legal obligations and respond to requests from government agencies, including law enforcement and other public authorities, which may include such authorities outside your country of residence.
• In the event of a merger, sale, restructure, acquisition, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings).
• To protect our rights, users, systems, and services.

Third party service providers working on our behalf

We may pass your personal data to our third-party service providers, subcontractors and other associated organizations for the purposes of completing tasks and providing services to you on our behalf. We will only disclose personal data that is necessary to deliver the service.

The third parties that provide us with support in the services that we offer you are the following:

• technological service providers to enable processing your application;
• providers and partners of services related to logistic, transport and delivery, and/or their partner establishments.

Before sharing any personal data we make sure that all service providers are contractually obliged to and can prove that your personal data:

• Will be kept secure and confidential;
• Is stored for only as long as required to process service;
• Will never be used for anything other than to process the requested service;
• Will never be used for any marketing purpose by the third party except to the extent you consent upon this.

2.6. Overseas transfer of your personal data

Due to the nature of our business, your personal data may be transferred beyond the borders of your Country. By applying for a visa or other related service your personal information will be transferred to the country or with the Government Authority you are applying to. We will never transfer your personal data in an unsafe or unsecure way.

If we transfer your personal data to other countries in which applicable laws do not offer the same level of data privacy and protection, we take measures to provide an appropriate level of data privacy and protection.

Through the implementation of our Binding Corporate Rules you can rest assured that your personal data is protected when transferred internationally within Teleperformance group.

3. Keeping you in control

We want to ensure you remain in control of your personal data. Part of this is making sure you understand your rights, which are as follows:

• Access – the right to access your personal data, obtain a copy of your personal data we currently hold.

• Rectify – the right to have your personal data rectified.

• Erase – the right to have your data erased (however, this is not an absolute right and TLScontact may have legal or legitimate grounds for keeping such personal data).

• Restrict – the right, in some cases, to restrict processing of your personal data.

• Object – the right to object to the processing of your personal data for direct marketing, or in any other situation in compliance with local laws.

• Withdraw – you may withdraw your consent, at any time, for the processing of your personal data for which you have provided consent by following the Subject Access request described in this Notice. Please note that withdrawing your consent or failing to provide personal data described in this Privacy notice will impact and may stop the processing of any services that you requested or are currently enrolled in.

To exercise your rights to your personal data, all you need to do is contact us directly or through the Feedback and Complaints page, fill in the short request form and choose the “Personal Data Request” category in the “Reason for contact” field. You can also exercise theses rights by contacting the Diplomatic Mission when such rights relate to the visa/immigration application.

All requests are free of charge.

When the request is submitted to TLScontact, we will send you a confirmation of acknowledging your request and will process or hand over your request to our Client without undue delay.

We or our Client may contact you to clarify your request, seek additional information or to verify your identity before processing.

If you feel that your right has been impacted, please contact our Data Protection Officer.

You also have the right to complain to a supervisory authority in your country. The contact information is available on the Personal Data Protection Agency link: https://www.moj.am/en/structures/view/structure/32

4. Profiling

“Profiling” means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person’s performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements.

To offer you personalized services we use profiling with the information that you have provided to us, such as the age or location. We consider that we have a legitimate interest to conduct this profiling because the processing of these data is beneficial to you because it allows you to improve your user experience and access to our additional services in accordance with your characteristics.

The aforementioned Data Controllers (our Clients i.e., Diplomatic Missions) may use profiling as well.

For more information about potential use of profiling by the Client, please contact the relevant Diplomatic Mission.

5. Links to other sites

Our website may contain links to other websites. We are not responsible for the content or functionality of any of those external websites.

If an external website requests personal data from you (e.g., in connection with an order for goods or services), the data you provide will not be covered by this Privacy Notice. We suggest you read the privacy notice of any website before providing any personal data.

When purchasing goods or services from any of the businesses that our site links to, you will be entering into a contract with them (agreeing to their terms and conditions) and not with TLScontact.

6. Changes to this Privacy Notice

We will amend this Privacy notice from time to time to ensure it remains up-to-date and accurately reflects how and why we use your personal data. The current version of our Privacy notice will always be posted on our website. In case of material changes we will inform you by any appropriate means.

Privacy Notice last updated December 15, 2023

Cookies Policy

What are cookies?

A cookie is a small file downloaded on to and/or read by a device (for instance a computer or smartphone) when a user accesses a website. Cookies typically enable websites to work, or work more efficiently. They can also be used to recognize a user’s device.

When you arrive on our website a pop-up message will appear notifying you that our website uses cookies. By using our website, you are consenting to our use of cookies. If you wish to withdraw your consent at any time, you can do so by altering your browser settings (see section 4 below) otherwise we will assume that you are happy to receive cookies from our website.

Why does TLScontact use cookies?

The information collected by cookies on our websites is used for various purposes, including the following:

Strictly Necessary: These technical cookies are essential for the operation of our website and for enabling you to use its features, for example logging into secure areas.

Analytics and Performance: these cookies are used to analyze the frequency of visits to our websites and what visitors do on our websites. This helps us to improve the way our websites work, for example, by ensuring that you can find what you are looking for easily, or that our websites remain up and running.

Further information on the specific cookies used on TLScontact websites can be found under the ‘Which cookies does TLScontact use?’ and ‘Which cookies do third Parties set on our websites’ sections of this policy.

Which cookies does TLScontact use?

TLScontact use the following cookies on the websites.

Strictly Necessary Cookies
Name Purpose Description Storage Period
TLScontact Website – Store session ID for webserver The value is the ID of the user session End of browser session
Uid Static content of the Website Uniquely assigned, machine-generated user ID 1 year

Which cookies do third parties set on our websites?

TLScontact allows some third parties to set and access their own cookies on your device.

Third parties place the following cookie on TLScontact websites.

Analytics and Performance Cookies
Name Purpose Description Storage Period
_gid Google Analytics Used to distinguish users 24 hours
_ga Google Analytics Used to distinguish users 2 years
_gat Google Analytics/span> Used to throttle request rate 1 minute

For example, Google Analytics is used to identify your visit to the site. Google Analytics help TLScontact to understand how visitors engage with their sites or apps. When Google Analytics is used, the web browser automatically sends certain information to Google. For further information, please visit https://support.google.com/analytics/answer/6004245?hl=en-GB

To learn more about third party cookies, please refer to third party websites.

How can you manage your cookie settings?

By continuing browsing the websites, you agree to provide consent to the use of cookies. You can decline the use of cookies on our Website directly or you can withdraw consent at any time by changing the using browser settings, or cookie settings. For third party cookies, please refer to further information on ‘Which cookies do third parties set via our websites?’ section above.

In case you decide to turn off cookies we have these helpful links below for you. Please choose your browser and click on the respective link. You will be transferred to the browsers help page for instructions concerning your cookie settings.

Cookie settings in Internet Explorer: https://support.microsoft.com/en-us/help/17442/windows-internet-explorer-delete-manage-cookies#ie=ie-10
Cookie settings in Firefox: https://support.mozilla.org/en-US/kb/cookies-information-websites-store-on-your-computer?redirectlocale=en-US&redirectslug=Cookies
Cookie settings in Chrome: https://support.google.com/chrome/answer/95647?hl=en&ref_topic=14666
Cookie settings in Safari web and iOS: https://support.apple.com/zh-cn/guide/safari/sfri11471/mac

Changes to this Cookies Policy

We reserve the right to amend this Cookies Policy from time to time to ensure it remains up-to-date and accurately reflects how and why we use cookies. The current version of our Cookies Policy will always be posted on our website and we will inform you by any appropriate mean in case of material changes in this Policy.

Terms of Services

TLScontact Visa Application Centre is a service provided by “TLScontact AM Limited Liability Company” (Abbreviate: “TLS Contact AM” LLC) (hereunder referred to as “TLScontact”, “we”, “us”, “our”) with company registration number 273.110.798497, registered office at 67 Hanrapetutyan str., office 309, Centre District, Yerevan 0010, Armenia.

TLScontact is a service provider appointed and authorized by Italy in the Republic of Armenia to operate a TLScontact visa application centre both through designated offices (referred to as “Visa Application Centre” or “VAC”) and through the TLScontact website.

1. Application of these terms and conditions

These terms and conditions are applicable to any and all services (hereunder referred to as “Service” or “Services”) offered by TLScontact on behalf of the Embassy of Italy in the Republic of Armenia or on its own behalf to persons (hereunder referred to as “Applicant”, “Applicants”, “Customer”, or “you”, “your”) who wish to submit a visa application to the Embassy of Italy through TLScontact and to the eventual provision of information by TLScontact concerning such visa application.

These terms and conditions cover, without limitation and depending on the nature of your visa application:

the registration by the Applicant on the TLScontact website for the purpose of creation of an account,
the booking by the Applicant of an appointment for the purpose of submission of the visa application,
the confirmation by TLScontact of the Applicant’s appointment
the attendance by the Applicant at the VAC to the appointment for the purpose of collection of the visa application by TLScontact,
the collection of the biometric data required where applicable by the Embassy of Italy,
the payment of the visa application related fees,
the submission and transport by TLScontact (or any third party contracted by TLScontact) to the Embassy of Italy of the visa application including all the supporting documentation,
the transfer of all such documentation from the Embassy of Italy to TLScontact for the purpose of returning the travel document and any other supporting documentation if applicable to the Applicant.
the provision of any optional service by TLScontact in addition to the service of collection of your visa application (hereunder referred to also as “Additional Services”) for the convenient submission of your visa application

These terms and conditions shall be the contract governing the provision of Services by TLScontact to the Applicant. You hereby accept and confirm that, prior to submitting your visa application, you have read, understood and agreed to be bound by, without limitation or qualification, these terms and conditions.

These terms and conditions may be accessed and viewed on the TLScontact website at any time. All changes, amendments, amplifications or withdrawals to or of these terms and conditions from time to time shall be published on the TLScontact website. These amended terms and conditions, as displayed on the TLScontact website, shall prevail over any previous version of these terms and conditions or over any other conflicting documents.

Save for clear proof to the contrary, the data recorded in the TLScontact information system shall constitute proof of all transactions the Customer has entered into with TLScontact.

These terms and conditions are not applicable to any and all services provided and/or decisions made concerning your visa application by the Embassy of Italy, including the payment of the visa fees by the Applicant. You hereby acknowledge and agree that TLScontact is an intermediary between you and the Embassy of Italy as its agent, and that no claims regarding the decisions made about your visa application or regarding a visa fee refund shall be addressed to TLScontact.

2. Service Orders

In order to procure any Service to be provided by TLScontact, the Applicant is required to complete the following actions via the TLScontact website:

register on TLScontact website and create an account,
log in and fill in the online application form where applicable,
book an appointment to submit the visa application at the Visa Application

Applicants may have the option, if available, to select Additional Services via the TLScontact website at the stage of booking an appointment, or book such Additional Services via the TLScontact call centre, or request such Additional Services directly whilst visiting the Visa Application Centre.

TLScontact may offer Additional Services related to the visa application process which require an additional fee to be paid at the Visa Application Centre or, if applicable, on the TLScontact website. The Additional Services are optional and do not guarantee that your visa will be granted or that your visa application will be processed in priority to other applications. A list of Additional Services offered by TLScontact is published on TLScontact website. You may find it under the following link: Added Value Services.

TLScontact will only accept a booking and order of the Services if the Applicant has previously confirmed, in such manner as TLScontact may determine, to abide by these terms and conditions whilst registering. Such confirmation constitutes the proof of the contract for provision of Services to You. A booking of Services shall not be deemed final until TLScontact has acknowledged acceptance of the order and has received full payment of the price of the visa application related fees.

TLScontact reserves the right to cancel or refuse any Service order if there is an existing dispute with the Applicant regarding the payment for previous Service orders.

3. Service Fees

3.1 General conditions for all fees to be paid

Fees stated are only valid on the day that such fees are quoted. For visa applications on a later date, the fees may be subject to a change.

The visa fee collected by TLScontact on behalf of the Embassy of Italy and the TLScontact service fees are fixed in Euros but payable in the currency of the country where the VAC is situated. The exchange rate between these currencies is decided by the Embassy of Italy and is subject to periodical variation, therefore the amount in local currency you are requested to pay may differ from the one quoted.

All visa application related fees are firm, inclusive of value-added tax and displayed on TLScontact website and at the VAC.

All costs of returning passports, supporting documents and visas decisions to you are included in the final total price based on information provided by you and the available delivery methods selected by you.

All fees must be received in full under the available payment options as cleared funds for the application to be processed. Except where covered in our refund policy below, fees are non- refundable and non-transferable once the Service is completed or after the application is transferred to the Embassy of Italy and whether or not a visa is ultimately granted by the Embassy of Italy or whether or not you decide to withdraw your visa application.

3.2 TLScontact service fee for the submission of your visa application (hereunder referred to as “Service Fee”)

The Service Fee for the processing of your visa application is agreed between the Embassy of Italy and TLScontact. Any change to the Visa Application Service Fee shall be made in accordance with the agreement reached with the Embassy of Italy and shall be duly displayed on the TLScontact website or at the VAC.

TLScontact shall issue Applicant with a receipt upon payment of the Service Fee.

3.3 Additional Service Fee (hereunder referred to as “Additional Service Fee”)

TLScontact Additional Service Fee are quoted either in the currency of the country where you submit your visa application or in Euro.

TLScontact reserves the right to amend the Additional Service Fees and to charge such amended Additional Service Fees to Applicants after the effective date of such amendment. Applicant shall take into account this fact in case he or she plans to make an order on a future date. TLScontact shall issue Applicant with a receipt upon payment of the Additional Service Fee.

3.4 Visa Fee collected by TLScontact on behalf of the Embassy of Italy (hereunder referred to as “Visa Fee”).

TLScontact has no control over, and does not accept any liability whatsoever for increases or amendments to visa fees collected by TLScontact on behalf of the Embassy of Italy. TLScontact accepts no claims for refund of Visa Fee and such claims are not to be addressed to TLScontact.

4. Payment terms

The Service Fee and the Additional Service Fee (hereinafter together referred to as “TLScontact Fees”) may be payable in full either on the day you book an appointment to submit your visa application or at later stage at the VAC when you arrive at the appointment, through the following methods, each depending on the moment when the TLScontact Fees are paid, as specified on the TLScontact website:

by cash,
by credit/debit card and for distant payments (online, phone, etc.) by a secure payment method,
by bank transfer or by any other means of payment accepted by TLScontact.

TLScontact will issue the Applicant with a receipt for the transaction upon receiving cleared payment of the TLScontact Fees and the Visa Fees.

Applicant is liable for any charges and interest her or she may incur by using the available payment method.

Payment data is encrypted before transfer using Secure Sockets Layer (SSL) protocol.

TLScontact shall not be required to provide any Services if the TLScontact Fees have not been paid in full.

Payments shall not be deemed complete until TLScontact has duly received the all visa application related fees in fully cleared and available funds.

5. Provision of Services

TLScontact undertakes to use its reasonable endeavours to provide the Services to Applicants depending on appointment date they have chosen.

TLScontact will process all visa applications with reasonable care and skill and in accordance with all procedures prescribed by the Embassy of Italy.

However, whilst we use reasonable care to check your application form for obvious errors on the face of the form, we do not guarantee that all errors on your form will be detected, and we do not undertake to verify any information you provide. You are responsible for ensuring that all information and documentation you provide is accurate, true and up to date.

TLScontact accepts no liability howsoever arising for any delay in the provision of the Services caused by an event or by a third party, which is beyond the control of TLScontact.

Timeframes for any receipt of decisions on your visa application from the Embassy of Italy are estimates only, based on information and experience with the Embassy of Italy, which are outside of the influence of TLScontact and cannot be guaranteed. Making use of the urgent appointment service, if applicable, will not guarantee that your visa application will be expedited or processed by the Embassy of Italy more quickly. Applicants are recommended not to make bookings related to their travel prior to receiving a decision on their visa applications. In case Applicants are required to make such bookings in advance, they should consider a reasonable timeline for the processing of their visa applications prior to making such bookings.

Applicants bear responsibility to carefully read and understand the requirements set out in visa application forms, complete them truthfully and with correct and accurate information, to provide the correct supporting documentation, to ensure that they have a valid passport (not damaged or expired) as well as to check the validity of the visa issued (including with regard to the period, number of entries, purpose etc) on its receipt.

Applicants shall provide valid contact details to TLScontact in order for TLScontact to contact them in case any issue arises with the Applicants’ visa application or if additional documentation is required. TLScontact accepts no responsibility for any losses arising from any inability to contact the Applicants resulting from lack of contact details provided, or in case of Applicant’s mobile phone is switched off, disconnected or not equipped with voice mail.

6. Cancellation policy

TLScontact shall not refund any payments of TLScontact Fees made to TLScontact by Applicants on grounds that the Embassy of Italy refuses to grant visas or on grounds that Applicant decide to withdraw the ongoing visa application once the procedure is underway and the Services are provided.

TLScontact Fees are non-refundable and non-transferable fees once TLScontact Service is completed or once the application is transferred to the Embassy of Italy.

If TLScontact has, however, committed an act of gross negligence or of wilful misconduct in relation to a visa application submitted, resulting in the visa not being granted or in loss of Applicant’s passport with valid visas, then TLScontact will refund to the Applicant the amount of the Service Fee only and the amount of the fees charged by the Applicant’s home country for the replacement of the lost or damaged passport or other document through their normal replacement procedure.

7. TLScontact’s liability

The Embassy of Italy gives no competence and powers whatsoever to TLScontact with regard to the assessment of visa applications or to make decisions regarding visa applications. As a result, TLScontact accepts no liability howsoever arising regarding the decisions made by the Embassy of Italy with respect to your visa application and regarding any delay by the Embassy of Italy in the assessing, granting or rejecting your visa application or for the requesting of further information with respect to your visa application.

TLScontact accepts no liability for loss, delay or non-issuance of any visa application or visa arising from or in connection with (including but not limited to) incomplete application forms, incorrectly or falsely completed application forms, and inaccurate, incomplete or false information or supporting documentation.

TLScontact accepts no liability to any Applicant or any other person relying on or benefiting from any visa application for any costs or expenses incurred in reliance on or in anticipation of receiving such visa, whether within a particular timeframe or at all, including but not limited to any travel and/or accommodation arrangements made.

TLScontact accepts no liability for any loss of profit, business interruption, loss of business or business opportunity, wasted expenditure, or any other loss or damage suffered or incurred by any person howsoever arising as a result of any delay, misplacement, loss or damage of visa applications, passports or other documents, or due to negligence or breach of contract in connection with any visa application or any advice or information given in relation to any visa application.

TLScontact accepts no liability to any Applicant or any other person relying on or benefiting from any visa application for any indirect, punitive, incidental, special, or consequential damages or any damages whatsoever due to any delay, misplacement, loss or damage of visa applications, passports and other documents, or due to negligence or breach of contract in connection with any visa application or any advice or information given in relation to any visa application.

TLScontact shall not be considered to be in breach of contract and liable in any way for any delay, loss, damage to any passport or any other document or the visa application due to an event outside of the control of TLScontact including but not limited to any accident, theft, natural calamities, general electricity and telecommunications outages, strikes, riots, protests not arising out of a wilful misconduct of TLScontact.

TLScontact shall not be liable for any loss, delays, damages to any visa application, passport or any other documents caused by any third party and outside of the control of TLScontact.

TLScontact shall bear no liability for any delays, loss or damage to any visa application, any passport or any other documents, caused by, or occurring whilst in the possession of any third party courier service, including transportation of visa applications, passports or any other documents between TLScontact and the Embassy of Italy or when being returned to the Applicant.

In the exceptional case where an Applicant’s submitted passport or other document is lost or seriously damaged which leads to the passport or other document being unusable due to a gross negligence act committed by TLScontact, TLScontact will refund to the Applicant only the Service Fee and the fees charged by the government of the Applicant’s home country for the replacement of the lost or damaged passport or other document through their normal replacement procedure. Applicant shall submit an original payment receipt in order to claim a refund.

TLScontact shall not pay to the Applicant any other costs incurred by the Applicant to obtain the replacement, including without limitation travel charges, accommodation charges, losses due to lost time.

8. Data protection

The entity responsible for processing data collected for your visa application is “TLScontact AM Limited Liability Company” (Abbreviate: “TLS Contact AM” LLC).

TLScontact collects personal data from Applicants in relation to applications for Schengen visas, including information provided through printed and website application forms, passports and other documents. This information may include names, addresses, contact details, place of birth, passport details, employment details, travel details, etc.

TLScontact only requests, collects and processes personal data which is strictly required for the purposes of providing the Services subject to these terms and conditions, including but not limited for the purpose of the processing of your visa application and for the purpose of the performance of any Additional Service, which may require the sending of additional information about our Services.

You hereby consent to the collection, storage, processing and submission of your personal information by TLScontact as well as the cross-border transfer of your personal information should this be required by the visa application process with the Embassy of Italy.

You hereby consent and acknowledge that TLScontact has the right to forward your personal data to partners entrusted with the strict performance of any or all Services subject to these terms and conditions. For any service not covered by these terms and conditions which may be offered by a third party to you, TLScontact will only share your data if you agree to do so. All third party partners undertake to provide a sufficient level of protection in respect of your personal data in order to ensure the security of your personal data.

Your Personal data is also retained and processed separately by the Embassy of Italy in accordance with its data protection policies and procedures.

In accordance with applicable regulations, Applicants may have various rights with regard to the processing of their personal data, such as the right to be informed, to access, alter, rectify or erase their personal data, or to object and restrict processing of their personal data as well as on data portability.

These rights may be exercised in accordance with the conditions and procedures set out by a privacy notice published on TLScontact website and applicable to the Visa Application Centre where Applicants place their orders.

9. Intellectual property

TLScontact website content is the intellectual property of TLScontact group and is protected by applicable intellectual property and antitrust laws.

Copying or placement of the information in whole or in part on other websites without the link to the TLScontact website is strictly forbidden and constitutes an act of infringement.

Furthermore, TLScontact shall retain all intellectual property rights in the photographs, presentations, studies, designs, models, prototypes, etc. created (including at the Applicant’s request) for the purposes of providing the Services. The Applicant therefore agrees not to reproduce or to use said studies, designs, models, prototypes, etc. without the express prior written authorization of TLScontact, for which TLScontact shall be entitled to request financial compensation.

10. Governing law

These terms and conditions and the transactions contemplated herein shall be governed by the laws applicable in the country of the Visa Application Centre where the Applicant have submitted its Service order.

11. Disputes

All disputes arising from provision of services or related transactions entered into pursuant to these terms and conditions regarding their validity, interpretation, performance, termination, consequences and implications, that cannot be resolved amicably between TLScontact and the Applicants, shall be referred to the courts with jurisdiction in terms of the laws applicable in the country of the Visa Application Centre where the Applicant have submitted their Service order.

12. Changes to these terms and conditions

TLScontact in its sole discretion, may change, amend, cancel or withdraw any or all of these terms and conditions at any time without any prior notice in accordance with the clause 1 of these terms and conditions. Any such change shall be displayed on the TLScontact website.

13. General

Clause headings are for ease only and are not used to interpret these terms and conditions.

TLScontact gives no warranties, and makes no representations which are not contained in these terms and conditions.

Any extension of time or indulgence which TLScontact may grant an Applicant is not a waiver of any of the rights of TLScontact, who may exercise any rights against the Applicant which may have arisen in the past or which might arise in the future.

All provisions of these terms and conditions are severable from each other, despite the way they have been grouped together or linked grammatically.

Terms of Website Use

Please read carefully these conditions as they govern your use of this website, owned by “TLScontact AM Limited Liability Company” (hereunder referred to as “TLScontact”, “we”, “us”, “our”) with company registration number 273.110.798497, registered office at 67 Hanrapetutyan str., office 309, Centre District, Yerevan 0010, Armenia.

1. Use of website content

While we make every possible effort to ensure that the information published on this website is up-to-date and to provide users with accurate information, users should be aware that data transmission on the internet, circulating across a wide range of different types of networks, cannot be considered as totally reliable from the technical point of view. We cannot therefore guarantee the accuracy of the data appearing on the website.

Any errors or omissions should be reported to the following e-mail address: webcontent@tlscontact.com.

Furthermore, TLScontact may be required to modify and/or improve the content of this website, including the content of this legal notice, at any time and without prior notice and does not assume any liability resulting from the accuracy of any information displayed on this website. People browsing the website therefore use this information at their own risk. Any use of the website in a way that is not in line with the spirit in which it was created and any violation of these stipulations may result in the application of criminal and civil penalties as laid down by the law.

2. Access to the website

We make every effort to ensure that the website is constantly accessible, although we are not under any legal obligation to do so. Please note that access to the website may be interrupted for maintenance, updating and for any other reason, technical in particular. We can in no way be held liable for these interruptions and for the consequences that may result to users.

TLScontact does not permit its site to be used to receive information that is protected by industrial property rights.

Any information sent to this site may be used, in particular for the collection, processing and use of personal data.

3. Hypertext links on the website

The hypertext links provided on the website may lead the user to the websites of various partners. Please note that we have not verified all of the websites that may be linked to our own, or any of their content and the information they contain, and we therefore disclaim all responsibility for the content of these websites and the use to which the user may put this information. The user must take full responsibility for using these websites.

4. Intellectual and Industrial Property

4.1. Rights

Registered trademarks

The trademarks appearing on this website are registered trademarks of TLScontact and/or companies affiliated therewith.

We draw the attention of the user to the fact that references made here to products, services and trademarks belonging to us are not exhaustive of our rights. Access to the website gives the user no rights other than that of viewing the content.

Putting this website on line is not a license to use the trademarks mentioned. No such use may be made without the prior written express permission of the owner of these trademarks.

Authors’ Rights / Copyright / Designs and models / Patents

Certain parts of this website (texts, photographs, illustrations, logos, icons, downloadable files, video clips or sound, etc.) are the property of TLScontact.

These items are protected by French, local and international law or other legal documents relating to respect for authors’ rights, copyright, designs, models and patents.

The reproduction and/or representation of these elements is authorized only for purposes of information or for strictly personal and private use.

Presentation of any of the pages on this website on a page that does not belong to TLScontact or creation of hypertext links to any page other than the homepage of this website requires the prior written express permission of TLScontact.

The use of any elements on this website for other purposes, and in particular for public, commercial or humorous purposes, will be subject to legal action.

4.2. Copyright infringement

Any reproduction or representation, even partial, using any process whatsoever, undertaken without the prior written express permission of TLScontact is prohibited and illegal. Violation of this prohibition constitutes an infringement of copyright that may result in the perpetrator being held civilly and criminally liable.

4.3. Copyright

All rights reserved © TLScontact 2020.

All pages on TLScontact websites are protected by copyright ©.

All rights reserved (in particular rights of reproduction, representation, adaptation and distribution).

5. Responsibility

It is prohibited to use this website or the communication services to send chain letters, junk mail, spam or any repetitive or unsolicited message (commercial or otherwise); to gather or collect, by any means whatsoever, information about third parties, in particular e-mail addresses, without the consent of the third parties concerned; to create or use false identities, to falsify an e-mail address or a page heading, or to attempt to mislead third parties in any way whatsoever as to the identity of the sender or the source of the message; to transmit any Inappropriate Content as defined below; to transmit any element containing viruses or any component that may be harmful or destructive to the website or to third parties or in breach of the law; to try and access the services offered, other accounts, computer systems or networks connected to the service of the website in an unauthorized way, by the use of passwords or any other means; or to interfere with the use and enjoyment of the service by any other user or with the use and enjoyment of similar services via another body.

Inappropriate Content includes any language, comments, remarks and images considered by the company to be obscene, deceitful, unlawful, racist, defamatory or constituting of harassment, violating the rights of third parties or restricting and/or preventing use by other users of forums or chat rooms accessible via the website.

Responsibility / Limitation of responsibility

The use made of this website, its services and any elements or information obtained via the website, is the exclusive responsibility of the user.

We provide the user with no guarantee of any sort, express or implicit, as to the quality of the services on the website or their marketable quality, the compliance of the service or whether the result meets the expectations of the user, and we decline all responsibility for any disputes, actions or third party claims made to exercise their rights, especially private rights, on any content not created by TLScontact.

Moreover, we will not be held responsible for any lack of performance by the website and/or the software used or downloaded from the website; for the loss of data or services resulting from failure to meet time limits, amendments, suspension or interruption of its services; for the accuracy, quality or nature of information obtained through its services; or for the consequences resulting directly or indirectly from the transmission of viruses via our servers.

Nor can we be held responsible for any direct or indirect damage, including in particular loss of profits, of clientele, of data, any loss of intangible property, loss of earnings or any other loss or damage that arises from the use of or inability to use the website, or as a result of misuse on the part of the user, who may be held responsible in the case of death or injury.

In terms of private content provided by users, we disclaim all responsibility concerning the presence of such content in chat rooms or any other discussion service. Any such private content, whether consisting of opinions, declarations, recommendations or points of view, represents only the opinions, declarations, recommendations and points of view of the users and is in no way those of TLScontact.

The website may contain links to other websites that are not managed and/or edited by TLScontact, such as:

The local websites of each of the group’s subsidiaries: TLScontact cannot be held responsible for the editorial policy of the websites of its subsidiaries. Indeed, each of the websites of its subsidiaries contains specific legal notices listing and describing the responsibility of the publisher of each website concerned. TLScontact has no control whatsoever over the information, products or services offered by the websites of its subsidiaries and we can UNDER NO CIRCUMSTANCES be held responsible for the content of these websites;
Websites of third parties: TLScontact has no control whatsoever over the information, products or services offered by these other websites and we can UNDER NO CIRCUMSTANCES be held responsible for the content of these websites.

You agree to compensate TLScontact and to guarantee the company against any action concerning liability, appeal, loss, costs, loss of earnings, loss of data, and any other direct and indirect damage resulting from the violation on your part of any of these conditions for use of the website.

6. Applicable law - Jurisdiction

The conditions for use of the website are subject to and interpreted in accordance with the laws applicable in the country of the Visa Application Centre concerned by this website. Any dispute that is not resolved by compromise will be brought before the competent court of the location where the abovementionned Visa Application Centre is located ratione materiae.

Should any of the provisions of these conditions for use of the website be declared null or without effect, this provision should be interpreted in such a way as to reflect as far as possible the intentions of the parties and the remaining provisions will be considered as automatically applicable.

The non-application or absence of any claim for the application by TLScontact of any of the provisions of these conditions for use of the website or of any right will in no way be interpreted as a waiver by TLScontact of such a provision or such a right, unless we stipulate otherwise in writing.